Return on the Same Day of Delivery:
All returns must be made the same day the floral bouquet is delivered.
Our customer service team must be contacted within 24 hours of delivering the bouquet.
Conditions for Return:
Returns will only be accepted if the bouquet arrives severely damaged or contains significantly fewer flowers than specified on our website.
Procedure to Request Refund:
To request a refund, the customer must contact us through our email or by calling:
- hello@equadordreamflowers.com
- +1 (786) 960-4367.
Damage or Unsatisfactory Delivery:
If the product arrives damaged during shipping or in unsatisfactory condition, the customer must not accept delivery and must contact us immediately through the contacts mentioned above.
Exceptions:
Returns or refunds are not accepted for products that do not meet the conditions specified above.